As a benefit to our customers, complimentary courtesy vehicles are available for any customer who has purchased their Jaguar or Land Rover from our store

Jaguar Land Rover Rochester makes every attempt to provide a courtesy vehicle for each of our service clients when scheduling an appointment that cannot be performed in 180 minutes or less. The courtesy vehicles provided may not be the equivalent model of the vehicle a customer is having serviced.

For additional information, please call your service advisor at 888-759-8401.

Loaner Vehicle Policies

  • To accommodate all of our customers' service needs, we require the courtesy vehicles be returned within twelve business hours of notification that your vehicle's service is complete. 
  • Maintain a daily mileage allowance of 100 miles per day. 
  • Please refrain from smoking, eating, drinking or placing pets in the vehicle. Customers will be charged for any damages to the vehicle. 
  • A valid driver's license, proof of insurance and credit card must be presented to be eligible for a loaner vehicle. 
  • Please be courteous when driving courtesy vehicles - obey traffic laws, be responsible and respectful and pay all tolls. 
  • Courtesy Vehicles are to be returned with the same amount of fuel given.
  • To ensure your vehicle and paperwork are ready upon arrival, please call the service department at 888-759-8401 to notify of your expected arrival time.
  • Only to be used within upstate New York.

Available Pickup & Delivery Service

  • Pick-Up and delivery times are approximate due to staffing, traffic weather etc.
  • Owner of vehicle must be present at time of pick-up and delivery to sign corresponding paperwork
  • Client is responsible for any fuel that must be added to their vehicle for pick-up and delivery. Charges for fuel will be shown on customers invoice
  • Complimentary pick up and delivery for customers living within 100 miles of the dealership

Collision Repair

Contact your insurance company for information regarding their rental/courtesy car policy related to body damage.

Please understand that our courtesy vehicle program is a dealer program offered by, and at the expense of, Jaguar Land Rover Rochester. The exclusions are only so that we can best serve our customers. Jaguar Land Rover Rochester reserves the right to discontinue loaner vehicle privileges to those violating the policies above, and terms of our Courtesy Vehicle Policy are subject to change without notice.